BEST
Harassment and not attending serious matters

Sixth Complaint- Harassment and not attending serious matters.

With reference to your E mail dated 24/02 (no reply attached now as stated in your mail) it is again retreated that the reply sent earlier is only partial and that too like a layman’s reply not having any logical point wise reply. A few example is produced again in short for your kind attention which is a part of the main complaint.

1. The complaint of poor service is replied with your inability on the main aspect of providing Public Time Table so as to judge your performance leaving the complaint pending with my displeasure remarks as advised to you.

2. The complaint of high fares totally left the comparative price of Bus with Auto, with other Bus service provider and percentage wise high ratio of rise compared to other moods over last 35 years in Mumbai leaving the complaint pending with my displeasure remarks as advised to you.

3. The complaint of Rule violating, dangers, disrespectful, customer dissatisfactory service is not replied at all and no improvement seen leaving the complaint pending with my displeasure remarks as advised to you.

4. The complaint of Woman sexual harassment and children non safety is not replied at all leaving the complaint pending with my displeasure remarks as advised to you.

5. The complaint of Unsafe, Dangerous, Traffic Rules violation and accident prone Bus operation is replied that instruction issued but no improvement seen which is not replied at all leaving the complaint pending with my displeasure remarks as advised to you.

Please reply logically point wise, based on facts, action taken and result achieved for closure of complaint.

Further as you have asked to provide individual cases, a complaint against the bus driver of Bus no 5086 was sent of incident of 03/02 talking on mobile phone while driving and crossing the Red signal with exact place and time. If you require more such incidents the same can be brought to your kind attention. However it is your responsibility to ensure non occurrence of the same.

I further replied my inability to attend enquiry on 27/02 due to my safety in your depot as the complaint in this regard is already pending. However any clarification and co operation was also ensured from my side.

I further assure my co operation in all respect for improvement in your services so as to serve the people of INDIA in a better way.

Company: BEST
Country: India
State: Maharashtra
City: Mumbai City

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