B.E.S.T
Problem due to online payment for best bus pass

My AC bus pass was to expire on 12th June, hence I renewed it "online" on 11th June.

I even got a receipt of payment on my email ID.

When I showed the pass to the conductor on 13th June, he told me that it had expired.

On asking him the reason for the renewal not getting reflected, he said that it will get reflected within 4 days & I can use the receipt till then.

But when I showed the receipt to the conductor of AS-458 today, he said that he will not accept the receipt & I will have to buy a ticket, for which I refused, since I had already paid Rs. 2050.

On this he started using foul language like who had told me to do an online payment, go and complain in the depot, he doesnt care if I have a receipt with me, I might b producing a false receipt since I don't want to pay for the ticket, etc. Is this the kind of language your conductors use for female passengers?

And what should be done for the pass which is still showing as expired even after making the necessary online payment?

Company: B.E.S.T
Country: India
State: Maharashtra
City: Mumbai Suburban

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