BEST, MUMBAI
RUDE BEHAVIOUR OF DRIVER AND CONDUCOTR

Respected Sir,

I was travelling in a bus no.38 (MH-01 AP 0264) which I boarded at 8.29 pm at Bandra station to go to 4 Bunglows, Andheri West on May 9. The driver's behaviour was so rude that he stopped the bus after Arya Samaj stop for 5 minutes at

8.42 pm because he felt my comments were not in favour. He allowed to board on passenger from front door when he said "STAFF". But he did not allowed others to board because they were young or ladies. Conductor also supported him. Driver's batch no. was 14108 (one of the co-passenger provided me this number). All co-passegeners in the bus were irritated with the behave of bus driver. Is it a thumb rule that driver and conductor will allow to board/alight staff at any point wherever they feel like? Why such discriminatin between staff and passengers. I would like to know the legal provision behind this. Conductor said they are going to work. What about us? Are we roam without any work? Do not we pay for the tickets?

Kindly provide me satisfactory reply with stern action against such employees. Else I will report the matter to consumer grievences cell for further action. Kindly forward the copy of this mail to Managing Director and Chairman of the BEST. Despite my repeated mail since May 10, neither action or enquiry has been initiated yet nor my mail has been replied.

Yours faithfully,

GAJANAN K. SHRINGARE

8080394181

9016400496

Company: BEST, MUMBAI
Country: India
State: Maharashtra
City: Mumbai City

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