BEST - Special Bus No.1
Assistant Traffic Officer - rude behaviour against Physically Handicap

I am Ivan Kotian, Physically Handicap working in Geepee Shipping at Nariman Point and travelling daily from Ambarnath to Nariman Point where in I have to board a bus from CST Depot Bus No.1. I used to stand in a queue to board the bus, but many times people walk so fast in the queue which makes people like me very difficult to catch them and the bus so I started boarding the bus directly without a standing in queue.

All Inspectors (T.C.) at the Bus stop No.1, are very generous with handicapped people like us that they allow us to board the bus without standing in a queue. But today 25/08 at 9.00 a.m., one Assistant Traffic Officer did not allow me to board the bus and he told me that from the starting point you are not allowed to board the bus without standing in a queue and you have to stand in a queue and he was so rude that I felt very offended by his rude behaviour & remarks in front of all the people around the bus and he kept on grumbling, criticising all the handicapped people without any mercy.

I wanted to know his name as no name plate was tagged on his shirt and I had to lodge a complaint, so I asked Mr. More (Incharge Inspector T.C.) about his Identity but he told me you better ask Assistant Traffic Officer himself. So i went to him to ask his name again he started abusing me and he told that in the depot there are only two Assistant Traffic Officers and when you complain they will come to know. I dont want to tell my name, do whatever you want and he kept on grumbling and made a tamasha that everybody was looking at me.

I am travelling from CST to NCPA, Nariman Point since 20 years and Ihave not come across such a indiscipline & abusive officer in my life and for your information he has even been seen screaming and abusing around everybody including ladies.

My question is that :

1. Is this the way the Officers represents the BEST?

2. Is this the way BEST Assistant Traffic Officers behave with Handicapped People?

3. Is it that can any Assistant Traffic Officer abuse harassed people of the society?

4. Is there anybody who can bring such people in the book by taking strict disciplinary action that no such incidents should happen again to any of the Handicapped Person

If strict action is not taken against these Officers then Handicapped people like us will be living an uncomfortable life

IVAN KOTIAN

MOB: 8983128272

Company: BEST - Special Bus No.1
Country: India
State: Maharashtra
City: Mumbai City

  <     >