BEST UNDERTAKING
Nuisance and harrasment

This is regarding the nuisance created by bus drivers and conductors of AS 302 bus conductors and drivers. I regularly travel by this route and bus. Last two days i had very bad experience traveling by this bus. I generally catch 6.56 p.m. bus, which is from Mahim depot. On 15th April, Thursday, there was loud music playing on the bus. I requested conductor to stop or low down the music. He did not do it and said that those are Sai Baba bhajans and could not be stopped as the Bus driver is doing his pooja. I could not understand what kind of pooja was going on while the bus was in motion.

Another bad and horrifying experience was yesterday, i.e. 16th April, Friday. Again loud music was on in the same 6.56 p.m. bus from Mahim. Conductor and driver were different this time. I was not well and had a terrible headache. I requested conductor and driver to stop the music. But they argued saying other passengers wanted to listen to it. However, i asked everybody in the bus whether anybody wants to hear it and thankfully nobody wanted to hear it. But still they didn't stop the music and continued playing it loudly. Later on while i was getting down at Sonapur, Bhandup bus stop, i was talking to a co-passenger and the driver argued saying that he is getting disturbed as i was talking and the argument went upto the level that he even got up from his seat and tried to hit me. Luckily there were some good passengers who stopped him and i was saved.

The driver was not getting disturbed by the loud music, but was disturbed by my half a minute conversation with a co-passenger. This is really shocking and upsetting.

I wanted to complain about it so I asked for the batch/Id numbers of both, but as they were in fault, they refused to show me or give me.

We passengers use a/c or special buses for our luxury so that we can utilize that time in doing our work on the phone or on the laptops. But in return, this is the kind of dadagiri and harassment the passengers get.

I believe that all the drivers and conductors should be taught as to how they should behave with the passengers and should be told that the A/C buses are not for their personal use or luxury.

I request the management to take this matter seriously and take strict action against them. Also if any passenger is having problems listening to the music, it should be stopped immediately.

Company: BEST UNDERTAKING
Country: India
State: Maharashtra
City: Thane

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