Bharat Gas
No delivery in time

I am customer of Bharat Gas for many years now. Since my job location has changed from Chinchwad to Pune city, I have shifted my house & gas connection to Dhankawadi-Pune 411043 address from last one year. My Bharat Gas dealer is Rajaram Gas Distributors, Katraj.

My complaint is that: `This distributor has a rule that he do NOT accept request for refill before 21 days from the last cylinder delivery date. Further, new cylinder is delivered after 15 days after the request is accepted. This means every customer has to wait for minimum of 36 days for a cylinder irrespective of his actual consumption and number of family members in his family.

For instance, my booking was accepted after 22 days of last cylinder delivery. Date of booking is 14-02-09 & booking number is 161. My earlier cylinder has already finished 2 days back and I do not have new cylinder. However, I have come across some middle men who are selling cylinders at Rs500 to 550 each in black market. When I tried to speak on phone with the manager of Rajaram Gas, the operator refused to give phone to him and used very arrogant language. I do not have LPG in my house from last 2 days.

Please let me know that if the gas company or the government has made any rule that every gas consumer must use his one cylinder for 36 days minimum or it is a wrong practice followed by gas agency? What preventive measures are you going to take to ensure the supply of gas to citizens at government rates & stop this black market sale of LPG cylinders?

Thanking You,

Pramod Lad

Company: Bharat Gas
Country: India

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