Bharat Gas
Booking for refill one month before, still not delivered

Hi,

I have a gas connection cons. no . 34285 under Rashmi Gas Agency, No.2, 2nd Cross, Opp. KR Puram Railway station, B. Narayanapura, (Proprieter Name is Harish, mob 9341401061). First of all, to book the refilling, I need to go there in the office with the cons-book, because nobody will lift the phone, eventhough so many numbers are provided. After the booking, I will not get the cylider delivered in my place, instead I need to go there in the office to get the billl and I need to visit the godown with the bill to get the cylinder. They never delivered the gas to my place in the last 5 months. This time I booked the gas on 12th Feb 09 and decided to follow-up through phone only. Very often I got customer service executives and they ensured that the gas will be delivered the day I called them. None of the promises came true so far. Today (23 Mar) I got one of the executives in line and when complained about the issue, she spoke me in a vey rude manner saying " Go and complaint, We know how to manage it".

I heared that there are lot of complaints against this agency and lot of people have made the transfers to the Bannaswady branch. I am wondering, why IOC can not cancel the approaval for this forged and adulterated agency to help the public atleast?

Company: Bharat Gas
Country: India

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