Bharat Gas
Pathetic Services

Hi,

I applied for a Gas coneection on 08/04/09with chand gas agency gurgaon vide application # 705

am very surprised by the way ecsalations are handled at the gas agencies authorised by Bharat Gas. Employees out there try to make sure the customer is inconvenienced the most nothing else, by just complicating things to the extreme. They act like old baboo's in government offices who just complicate matters to the maximum. This is highly unacceptable as I understand they should be assisting general public rather than making matter's worse.

As per your mail I visited the "Chand Gas Agency" to complete the formalities, they asked me Rs 3660.00 for the connection. I informed tham that I do not need the Gas Stove, as I had an old one (which was lying spare in my Jaipur home) and asked them if I could only purchase the Cylinder, Regulator and Gas Pipe, I was asked to procure the Bill of the Gas Stove purchased years back. I was never informed about the same and even the Gas agency shows a statment about MRTP act.

Is it sensible to ask for this kind of a bill or Is it just flouting the rules or hust harassing the public???

When I asked them to give this requirement in writing the started to cook stories and kept on using insluting language. Lastly gave me paper saying "Jitendra soni 182/1 me nahi rehta" could not understand the logic behind it.

Also, I had applied for this connection way back in april, I had to shift out of the earlier address due to some personal reasons, Agency pople now are syaing that now we will do the inspection on the new address, then we will proces the application now. Which means the entire story is back to square one.

Now my only question is to you How Can I get a Gas connection? Are these people here to inconvenience public.

I feel humiliated and insulted since I've visited the agency and now am seriously thinking of going to media and Senior government office.

Company: Bharat Gas
Country: India

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