Bharat Gas
Non delivery of refill cylinde

Respected Sir,

I want to draw your kind attention towards the irregular practice followed by Modern Gas Service, Alwar (Rajasthan) a dealer of Bharat Petrolium (Gas).

I am a consumer of Modern Gas Service, Alwar (Rajasthan) a dealer of Bharat Petrolium (Gas) my consumer No.is 5182. Whenever I Book my cylinder for refill on phone the person present that side does not pickup the phone. Any how, I book the cylinder for refill they do not deliver the cylinder in time which they give. I remind them again and again but they do not pay any heed to my request.

Recently I got my cylinder book on 14.7.2008 they replied that they will deliver the same within 5-7 days but when I did not get the cylinder till 30.7.2008 then approx. at 4:00 Pm on the day I phoned to the Gas Service. I went on trying up to half an hour then they picked up the phone and answered that we will deliver the cylinder tomorrow i.e.31.7.2008 but as usual, they did not deliver the cylinder till today. It is today i.e.4.8.2008 I tried to remind them once again on phone from3:45Pm to 5:00 PM constantly, the phone went on ringing and ringing and some time was showing busy mode it seems like they keep the phone off the hook. Even I tried their Mobil of the dealer itself but the result was same.

Previously, I booked my cylinder on 13.5.2008 at 12:10 PM after following a long hectic process of countinous trying phone. When I requested the person on phone to tell my booking number he cut the phone, then repeatedly trying to phone at last I got success at 12:38 PM then they gave me my booking no.133. They assured me that they will deliver the cylinder within 5 days. When I did not get my cylinder till 22.5.08, I reminded them on same day i.e.22.5.2008. At that time they also replied that your cylinder will be delivered on next day i.e.23.5.2008 but this time also they did the same thing, the cylinder was ultimately delievered on 24.5.08.

This type of activities of negligence and irregularities are being followed by this Gas Service repeatedly. Sir, I request you to please instruct the Gas Service to regularise and prompt there services so that the consumer may not have to face harrasment.

Thank You

Yours Sincerely

Capt.(Dr.)Shashi Kant Gupta

'Shiv-Sadan'

Nagli Crossing

Alwar (Rajasthan)

Pin:301001

Company: Bharat Gas
Country: India

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