Bharath Gas cooking cylinder
No proper response

Dear Sir,

My agency address is :

Shree Kumaran Agency,

Arumbakkam,

Chennai.

Tel Ph : 2475 5111, 2475 6111, 247 8888.

Ref: Consumer No. 13963

The government had passed a GO stating the price reduction of gas cylinders from 29/1/08. Having booked my cylinder on 19/1/08 (according to the un written rules of agency that only 21 days after the delivery of the previous cylinder and the delivery of the next cylinder takes more than 10 days from the booking date). Now the reduction of the cylinder cost will be practiced only for the cylinders booked from the GO date says our agency. Is it true? and also that they are not ready to answer us through phone whenever we raise up any question. The present cylinder booking practice of waiting for 21 days after the delivery of the first and still waiting for more than 10 days clearly shows that one cylinder should atleast go for 32 days at the minimum but sir, if my cylinder gets over earlier they question me like how many members at home and all that which I think is in no way relevant to them. When we call them and ask them many more details they easily cut off the phone connection and there is NIL response for any question asked. Is our democracy so bad that paying money for no service and not even giveing a proper response to the consumer practised so very well in India. Kindly do the needful and teach them basic consumer service details.

Thanking You,

Yours Truly,

Daisy

Company: Bharath Gas cooking cylinder
Country: India

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