Bharat Petroleum
Non delivery of gas cylinder even after 19 days of booking

Dear Sir/Madam,

I, Bhawna Kapoor, a bank employee resident of B-715 Raj hans Apartments Indirapuram Ghaziabad wish to lodge a complain against your distributer M/s Vishnu Jyoti gas Service siutated at Brij Vihar hazaiabd. We had booked the gas on 16/1/09 and booking no as 531 was allotted to us against our Consumer no V 27525 but we regret to state that inspite of regular follow ups the said gas has not been delivered to us as yet Morever even the landline nos are not working and senior officials are not coming on line (not even on mobile nos obtained through their delivery guys) It appears that uneducated delivery guys are more interested in providing services but not getting support from their officials posted at said outlet. We have been given the dates for subsequent delivery only and none is providing us exact reason for non-delivery/ delay in delivery for the same. We even don't have a spare gas cylinder and managing somehow for the last 20 days but not it has become height of things. Even if stock is there delivery guys are not delivery b'coz of non-receipt of instructions from officials at said outlet. Lack of co-ordination and casual approach has caused lot of inconvenience to us

Kindly arrange for delivery of gas cylinder at the earliest and initiate approprate measures so as to rectify the things at their end at the earliest so that consumer should not suffer at least from non-receipt of essential services. Please also ensure to get displayed grievance channel at the premises / printed in booklet itself so asto help consumers in getting things rectified at the earliest

Looking forward for a prompt action in this regard

With regards and thanks

Bhawna Kapoor

w/o Manoj Kapoor

B-715 Raj Hans Apartments

Ahinsa Khand I Indirapuram

Ghaziabad-

201010

Company: Bharat Petroleum
Country: India

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