Bharat Petroluem
Inordinate delay in supplying refill

Dear Sir,

I have been consistently facing inordinate delay in getting refill for the LPG gas. My consumer number is 31407 and am residing at V.G.P.Nagar, Mogappair, Chennai-37. Though the agent has provided 4 telephone numbers, most of the time the telephones are engaged or are not attended. Ultimately I am required to travel more than 5 kms to book the refill in person. At the time of booking they assure that the refill will be supplied in 5 days but invariably they supply it only after more than 15 days and sometimes 20 days. Whenever, we enquire they say that it would be delivered on that day itself. As for example, my present booking was made more than a fortnight back with M/s. Venkateshwara Gas Agency, Anna Nagar, Chennai 40 and my booking reference is 3131. I have so far made four trips to the agency and made at least 10 calls but the refill is yet to be delievered. I would like to know from M/s. Bharat Gas as to (1) Can the booking for a refill be made 10 days after the delivery of a refill? (2) After a booking is made how many days would it be required for supplying a refill.?

Thanks and Regards

Venugopalan Nai

Company: Bharat Petroluem
Country: India

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