Bharat sanchar nigam limited, lucknow circle
Fraudulant bill for services not corrected but deactivated

Respected senior officers of BSNL, Lko circle (alambagh Exchange); akpurwar546@hotmail.com

Sir,

Bill no33120602, consumer no. 180866, telephone no. 0522-2455284 (disconnected long back), ID akd/284, (alambagh exchange).was delivered though services were not restored since 07/ 08. Despite complaint on 29/7/8, 4/8/8, 21/8/8, 22/9/8 and 20/3/9 (acknowledgement taken), nothing done. Seeks intervention. Another complaint made vide this blog on 20/03/09 and 21/03/09 without response.

I failed to contact anybody through the bsnl-web service and hence this mode. I had applied for broadband connection in July. the same was activated by Sri Anubhav (Mb 9415780166). The broadband did not work since the very first day except a few hours here and there. When i contacted Sri Anubhav, I was told that the cable is old, broken and damaged that needs replacement before the modem could have incoming juice into it. I contacted the AE (Sri Rai). He behaved very rudely and told me that he will do things at his own convenience. I have made written complaints on 29/07/08, 4/08/08, 21/08/08 and 22/09/08 (acknowledgement also taken). These are in addition to the personal contacts to the AE (Sri Rai and Sri Gupta) and DGM (S), and numerous telephone calls on 2462600, 2451546, 2458000, 2451740, 941533964, 240500070.

Despite this, nobody attended to the service and no progress was found. Tired from the efforts, I had no option but to change the service provider. I have taken mobile for the house also and have gone to TATA Indicom for internet services. I have another broadband connection in New Delhi but I have found that service to be the best. But in Lucknow I have failed. These people have neither attended to the complaint nor did they bother to see that no bills are generated for the period when the service was not corrected and activated.

In the backdrop of the above, I am to state that I have not utilised any service from BSNL during the period from July till date. i had made a request that if BSNL can not provide the service, it should disconnect it. To my utter surprise and disbelief, I am receiving bill today with Rs.6816 not paid. I wish to inform that I can not be made liabile for the inefficiency of BSNL that has not attended to my written complaints.

I, therefore, request you to withdraw the bill. In addition, BSNL should compensate me for the loss that was put to me. I recollect the days when the telephone department had made me to rush as it had the monopoly. Now thanks to the new rules, i have got another service provider.

I also have a right to know who were the responsible persons, what action was taken against them for not attending to my numerous complaints. I need this answer quickly please.

For active consideration please.

ak dubey

Contact no. (Mb in use now: 9984779244) E-mail: pandeyka@in.com

Company: Bharat sanchar nigam limited, lucknow circle
Country: India

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