Bharthi Airtel Ltd
No voice from 23rd of December till date i.e . 9th of January

Dear sir, I have never ever seen this type of service from any mobile operator and it is height of deficiency in service for which I will file a case for

claiming my loss due to pathetic service by Airtel from 11.00 PM of 23rd December till date at #77, 3rd main road, Geleyara Balaga 2nd stage, Mahalaxmipuram, Bangalore-560086 . This is in connection with my postpaid connection 9902977233 in the name of Santhosh kumar.k, where in at my mentioned address I am not able to hear any voice nor able to receive calls where in there is no voice response from other side. I am jacked-up with bill for all calls made but I am not able to hear any voice from other side nor the recipient of the call can make listen anything. This is continuing from past 2 days without any resolution. I have placed complaint bearing service no.19916392 on 11 PM of 23rd December where in brainless customer care has given me advice to change hand set instead of finding the real issue with network. In our area where in tower is installed if power goes off there is no power back-up in the tower and no signal. Is this the way Airtel works? Which claims number 1 network in India?

Due to this type of service I have incurred huge financial loss where in our client called me on my cell 5 times but no voice and he came to the

conclusion that I am just neglecting the call and cancelled annual contract worth $24000.00 . I have all proof to prove this damage which has caused to me an account of pathetic service from Airtel and brainless customer care sitting at helpdesk. I need your stand on the same and for your kind information I cannot reach customer care 121 from my residential area. I need address of Karnataka office for sending legal notice.

I have approached Nodal officer and Appaleate officer MS.Roopa Karnataka (Bangalore) who openly said Airtel cannot do anything for connectivity issue and they cannot reimburse my telephone bill and she openly challenged you go to whichever court they cannot do anything with Airtel.

It's 15 days up and till now they cannot fix the issue of croos talks, No connection in my area.

This is how Airtel works. Is there any senior person in Airtel or I need to approach Ministry of Telecommunication/TRAI for needful action?

Thanks,

santhosh

Company: Bharthi Airtel Ltd
Country: India

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