Bharti Airtel - Broadband connection: 01147567115
No service provi ed and yet sent sms saying your problem has been resloved

I have a satellite office in Delhi and all my work happens on ‘net’ today. But my broad band has not been working properly for 20 days. Low signal problem and net signal keeps breaking.

Since 2 days, no proper signal at all. I have called again and again. No one has visited my house. On top of that I got a sms on my cell saying your problem has been resolved. When no one came how the problem can be resolved.

I have had an experience with AIRTEL which reminded me of MTNL days.

I called Call Centre this morning 4 times between 8:45am to 9am. Twice no one picked up phone. Once some one picked up they didn’t talk. Again I called it went into Interactive voice and the person then dropped the call. Finally 5th time I spoke this girl and she logged a new complain.

My complain no have been 19th Aug – 23329394 at 11:30am

21st Aug – 23379011 at 9:30am

21st Aug – I called around 5pm but this person didn’t register my complain. I wanted to escalate the problem and speak to the Manager, but I was given some story by this person and was not made to talk with anyone.

22nd Aug – 23419958 at around 9:10am this morning. talk time 11 mins 5 secs

Since 15days my net was weak, I called Shiv- the Airtel rep some 10 days back on his cell. He said he will come and check but never turned up. I may not have called him but these people, Amit and Shiv, who service Nimri Colony area from Airtel Pitampura office have provided us their own no’s for help. So I did. One day in between they came but left as no one was at home though we told them to come after 11am.

Even at this moment my problem has not been resolved. I would definetly inform the higher ups as they should know what is happening on the ground. All this is very bad for Bharti’s reputation and irks customers.

Company: Bharti Airtel - Broadband connection: 01147567115
Country: India

  <     >