Bharti Airtel
Unresolved Network Issue & pathetic Customer Care ervice

Dear Sir/Madam,

I Mr. Lalit Hingorani have been customer of Bharti Airtel Cellular service for around 5 yrs now & all my family members have been users of your cellular service. But the treatment that I am getting these days from your customer care executive & the time they are taking to resolve complaints are pathetic. I have been facing netwrok issues at my residence and my office. despite regular complaints I havent seen any action taken for my complaints. I have informed the executive who calls for airtel servoce feedback about the same issue yet I havent seen any response. My work place is at Powai Hiranandani & even though my phone show full network when people try to call me they get the message that my number is out of n/w area. I stay put at mulund (W), near Nirmal lifestyle and I have n/w issues even here. If i move from 1 room to another while on call my calls drop. Despite giving the complaints n mumber of times no one has bothered to look into it. On top of that when I called up your customer care, the executive said he cant take my complaint as the systems are down. The executive and the shift officer ill treated me. When I raised my voice for not having the issue resolved, the shift officer says that he will put a note of bad conduct against my account. 1st of all when I asked for him the shiftofficer was not on his flor during his shift hours and on top of that he tried to put a blame on me. Also he said that if you raise your voice your complaints will never get resolved. Is this the kind of service you provide to your cutomers. Your customer care executives are not even bothered of loosing a customer. They are ok if you tell them that you would disconnect the service. I have been trying to contact the nodal office n number of times but either she is busy on another call or her number is busy. The nodal officer doesnt even have the courtsey to give a call after seeing n mo. of miss calls from the same number. It would be great if some actions will be taken against n/w improvement immediately and also provide lessons to ur

customer care executive's and shift managers on how to treat customer.

Regards,

Lalit Hingorani

Company: Bharti Airtel
Country: India

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