Bharti Airtel
Inflated billing in international roaming

I am using postpaid connection of Bharti Airtel since last 6 years in Gujarat. I also use mobile office while in national roaming to surf the emails. Recently in May i was on international roaming and as usual i surfed the internet to check my emails. After disconnecting i checked my data transfer and in the entire trip the same was about 2Mb. I was shocked that during my stay abroad the mobile went dead and on enquiring i learned that my mobile outstanding is nearly Rs. 34000. After returning to India i enquired the customer care whcih gave a standard streotype message that do interim payment to avail the services of incoming and outgoing. I approched the nodal officer but the reply was the same. I waited for the bill generation and was astonished to see that i was charged 52Mb of data. The bill showed 1Mb of data transfer every 30 to 50 seconds. I asked airtel personal in customer care that if one is surfing the internet on a standard mobile which do not have any blackberry services then how can he surf data at such high speeds. A standard webpage of all linex based email servers if of not more thna 5 to 10kB. My calls are still barrred, the nodal officer is not responding. I feel that there is some cheating in the volume of data being charged. Incedently in India when i use the same service Airtel charges me 20 to 100kB for the same surfing and in international its in Mb. Can any one advice what action should be taken.

Company: Bharti Airtel
Country: India

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