Bharti Airtel
No rectification on complains

Dear sir,

i am using Airtel serice with no. 09898401911 using since 4 years. but since last 8 months i am facing tremendous problem on call drop & poor network coverage, i had filed complains with 121 (toll free no) and writen complains also on their customer care department. but they are promising to upgrade their new sites within 2 to 3 months. but the promise is never fulfilled till date still the statement remains the same. i am facing tremendous business loss.

i have already given an offer to keep an repeater in my premises and ready to pay for the same. but they are not ready for the same.

please guide me for the same.

{ below give is the mail with our conversation }

--{Dear Mr. Jignesh,

Your arguments are true on your side. But I am facing this problem since last 6 to 8 months. But there is no rectification for this problem. I am facing a business problem due to such kind of call drops & poor coverage.

I sincerely request you to place an repeater in my premises, and I am ready to pay the charges also.

My humble request to you, kindly give me the solution within 5 days from today. Else have to search for some better option in service provider.

Am also forwarding this mail to consumer department.

Rgds

Gaurav Chauhan

Up Man Placements.

09898401911

&--Original Message&--

From: 121@airtelindia.com [mailto:121@airtelindia.com]

Sent: Wednesday, January 02 3:36 PM

To: gchauhan@upman.in

Subject: Regarding your Airtel Mobile Number 9898401911 [REF:126684129833]

Dear Mr. Chauhan,

Thank you for writing to Airtel.

You had expressed concern over the network coverage for your Airtel number 9898401911. We understand your concern and will work towards resolving the same.

We are continuously working towards upgrading our network to ensure that the coverage is as extensive as possible.

As per our previous mail, we wish to inform you that despite our best efforts there are times when it becomes very difficult to define the exact range of the coverage. We regret to inform you that we would be unable to immediately improve the indoor coverage in your area.

However as per the service request number 15017478, we would like to assure you that our network team is working on improving the services by planning cell sites, throughout the city. The installation of such cell sites would help to improve the radio wave frequency for both indoor and outdoor coverage. The benefits of the same will be perceptible in approximately, two to three months. We request your co-operation till such time.

We truly believe that our accomplishments lie in meeting with your requirements. In an attempt to make this happen, your feedback has always played an important role in giving us a direction for enhancing your experience of being with us. Your response serves as a measuring tool, which adds value to our relationship, which is continual and long lasting.

We take pride in enchanting our customers with our responsive and friendly approach. On rare occasions such as the one experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with a personalized service.

For further assistance, mail us at 121@airtelindia.com or SMS to 121.

We value your association with Airtel.

Regards,

Jignesh Patel

Customer Support Service

Airtel

&- Original Message &-

Complain regarding call drop & poor network coverage.

Dear concern,

? As per the discussion with CC person detailed under. Would like to install

an Repeater in my premises. Ready to pay the charges for the same.

M facing the problem of call drop & poor network coverage since last 6

months, but there is no resolution from your side. Would request you to

provide an repeater in my place. If you are not able to do so, let me know

asap.

Waiting for your positive response.

Had an discussion with Ms. Poonam khuswaha on 2nd Jan at Time: 13:25.

Warm Regards,

Gaurav Chauhan

Up Man Placements,

Office no: 5&6, 7th floor,

'A' wing, Pramukh Swami Arcade,

Malaviya Chowk, RAJKOT.

C: 91 989 84 01 911

}&

Company: Bharti Airtel
Country: India

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