Bharti Airtel
Activates the scheme without permission

Hi,

My name is Ramesh Gopalakrishnan. I am having the airtel mobile numberLast november airtel has activated the hello tunes without my prior approval and they had deducted me my amount of RS 30 at the december. For the last two months ie from Oct 24 to december 31 i was out of station and i was not using this number.when i used my sim here i received the message of myamount deduction.

When i talked with to customer service i got a lot of commitments that my amount will be refunded with in 2~ 3 days. On 11/01 I had a talk with Mr akash supervisor at customer care who given me a personal commitment that he would look that my amount is refunded to my account by 12 jan Mid night.

There is a new twist here.no amount has been refunded and When i contacted the 121 Mr Baghwan the supervisor says that the amount cannot be refunded to my account. and it is against the company policy. He also gave me new insight in this issue that Airtel has falsely activated my hello tunes and it is my responisbility that i have to deactivate it.

It is the company policy that the owner of the SIM has to use the sim 24 hours a day, 365 days a year.

Why people at airtel cheat a customer by they themselves activate the services and they charge for it.

I do think this is a way for airtel to maintain profits

Company: Bharti Airtel
Country: India

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