Bharti Airtel
Poor customer service

Sir,

Am working for a software company in Chennai. Last week ie., by May 27th I took a postpaid connection under my Firm's CUG scheme and the number I was allocated is 9791017478.

At the time of taking connection, I submitted photocopies of my company ID card, PAN card, ration card and passport size photograph to one of your executives. And by 31st of May, outgoings were barred and the reason I was given, by your executive, is that I had cut, copied and pasted my mother's photo on someone else's ration card!!! Is this the way your novice executives will talk to a customer without even verifying the photocopies against originals? Above all, to sort out this probs, your executives gave me an excellent idea (?!!!) that I should handover my original ration card to them and after verifying (ie., after a couple of days) they will return back that to me it seems!!! Who in India will give their original ration card to a third person? Even in passport office, they return the originals to the customer on the spot after verification.

Is this the novel way you provide customer service?

Don't you train your executives to speak in a polite manner?

It's quite disgusting to see a private concern behaving in such a barbarious manner.

If I get a response to this complaint, I can provide the names and phone numbers of your valuable (???!!!) executives

Rgds

Kanchana

Phone # 9994812913

Company: Bharti Airtel
Country: India

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