Bharti Airtel
Poor services

AIRTEL

I'm using airtel services from quite some time and they have made my life miserable with their incompetent services.

In last four months, i've called them several times but they have no service attitude.

My username is pratbise and I’m not able to login into the airtel system by using my username and password. Everytime i call them (almost thrice a week), i get a standard reply that their system is under upgradation and within 48 hours i should be able to access. But three months have passed and those 48 hrs are still to get over. Now i'm being told that the upgradation was over on 21st May and still i'm not able to access. Each time they promise me that they will reset my password and sms it to me.

They are most incompetent. I’ve another airtel no. and I’ve faced much more serious problems on it.

In the process of upgradation they have deleted my airtel bills, from their system (that I had access to through my log-in). They claim that they can’t provide me with duplicate bills too.

They have made my life miserable, it is so frustating to face such problems. One has to waste time to talk and argue with them. They just have a standard reply for all our complaints... 'we are sorry for the inconvenience caused' ...and they actually don’t mean this at all.

No one pays any attention to our problems. The worst is that we have to talk to a new person each time and explain our grievances. No senior person is available to register our complaint with.

AIRTEL call centre is full of incompetent person, they don't even have most of the information and they don't have the service attitude.

I hope airtel can treat their customers better.

Pratima Bisen

Company: Bharti Airtel
Country: India

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