Bharti Airtel Limited
Cheating for new number activation

I am currently using Airtel prepaid service. My number is 9987220294. Three weeks back (Around 20th October), I was contacted by an Airtel-executive (Ph: 9867046644 and 9004783165) for some new offer. The new offer was on a postpaid sim so I needed to take a new sim card. I agreed for the offer and then an Airtel agent visited my hostel. He gave me the SIM and took my documents along with Rs. 600, as was discussed with the executive on the call. I was promised that within a day or two I would be called for the number activation and other processes. They did contacted me for a few days but number didn't get started. When I tried to contact them, their number generally were unreachable. Even when the contact established, they didnt used to pick the call. Very few time, they picked it up and again promised me to do the processing within an hour but nothing of that sort happened.

Then I visited Airtel website to look for some official feedback and contact link where I got an email id (121@airtelindia.com) for such complaints. I contacted them on 28th of October after which a series of mail followed and in last I was again assured in the mail itself that I will get their reply by 3rd Nov. But the reply didn't come. I again contacted them on 5th of Nov asking for their ignorance but I have not received anything till now. It should be noted that whenever someone sends a mail to 121@airtelindia.com he receives an acknowledgement and a message that he will get contacted within 24 hours. I always got the acknowledgement, so I am sure they have started ignoring my mail.

I see it as a case of cheating the customer not only through their executives and agents but also by giving false assurance over the web-domain and in e-mails.

Company: Bharti Airtel Limited
Country: India

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