Bharti Airtel Limited
Excess DSL Billing

I am a subscriber of Airtel Landline No. 011-47019609 since Nov. I have a combo plan in which i use both voice and internet services.

Till my bill dated 24/10/07, i had no problems with my billing. My DSL statement details used to consume 3-6 pages. My usage was between 1.0-1.6 GB per month.

However in the Bill dated 24/11/07, my DSL details occupied only a quarter page instead of normal 3-6 pages whereas my usage pattern remained the same. But i didn't complained as my bill was within expected lines.

However in the Bill dated 24/01/08, i was charged for a whopping 5.4 GB of Internet usage which i had not done. Again the details were given in less than a quarter page against usual 3-6 pages. I complained to the Airtel 121 and they had my computer checked for virus etc. which they would not find. They insisted that there was nothing wrong with their billing and i was made to pay as i had no option as this number has been given to all my business circle. They asked me to keep a tab on my expenses by using the unbilled amount details from the website. I used to keep a check regularly on that every 3-4 days. Even on 9th Feb and i had checked and i had a DSL usage of 1155 MB app. till that date. Now when i received the Bill dated 14/02/08, the bill showed a whopping single usage of 3004 MB from 20th to 25th Jan and the usage as per bill till 9th Feb was 4160 MB which did not match with the unbilled amount shown in the website. This 3004 MB of usage was not shown in unbilled amount till the very end of billing cycle. I complained to Airtel, they again had my system checked for virus which they could not find and they again insisted that i was the one who was wrong and they would not adjust the bill. Please help me as i had not used that amount. Regarding the unbilled usage on net, they say that the amount was not showing properly as their server was down. If the seerver was down, it would not show at all, how would it miss one details??? Please help

Company: Bharti Airtel Limited
Country: India

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