Bharti Airtel Ltd/ Airtel Prepaid
MNP Request not being processed even after one month

Dear Sir,

I would like to bring to your notice the sorry state of Airtel Network, one of the best networks in India and quite contrastingly the worst when it comes to porting out numbers from their network. I am using this Airtel No. 9663527969 for more than a year now. I have applied for number portability as I wanted to port out from Airtel to TATA DOCOMO T24 Network. I received the UPC code (AX795263) on 14th of March and on the same day I submitted my documents to the nearesr TATA DOCOMO T24 Network outlet. The next day I received a call from Airtel asking the reason for my porting out. After convincing them I was assured that within 7 working days I would be ported out. I waited for more than 7 days and decided to contact the Airtel Customer Care to check the portability status but in vain. I kept calling them time and again just to get different reasons every time. Sometimes they used to keep me on hold for minutes and would disconnect the call midway. Due to repeated calling they diverted my call to Automatic Telling Machine. I had to borrow my friend’s mobile to contact them. Every time I call them they come up with invalid reasons saying there is no issue from their side and asked me to contact T24 customer care. After repeatedly calling them I was promised that within the next 7 days I would be ported out without fail. Again I waited for 7 more days to hear the same reason that they don’t have the details and even refused to let me know the valid reason for the delay. I contacted them 2 days before the expiry date of the UPC Code to check the status. I spoke to the supervisor (Ms. Karthika) to know the reason for the delay and made clear the expiry date of the UPC Code, she convinced me that the validity expires in case I fail to submit my documents in stipulated time of 15 days and doesn’t expire after submitting the documents. She even asked me to resubmit my documents and as per her insistence I resubmitted the documents but to avail same result. The next time when I contacted the supervisor (Mr. Sharath) he told me that my UPC Code is expired and asked me to reapply for the UPC Code. I again the received the UPC Code (AX666642) on 3rd April and on the same day I submitted my documents (Thrice). I contacted them after 7 days but avail no response. Now they have even diverted my other mobile no. to Automatic Telling Machine. Every time I am contacting them they are coming up with same reason and not processing my request. The other day I.e., on 12th April I received a call from Airtel Customer Care informing me that my request has been processed. But to my shock when I contacted them regarding this the same old story prevailed like the old wine served in a new bottle. In the process I registered 32 complaints (for which I have the screen shot of the complaints registered) and have contacted them more 100 times. All my attempts were in vain.

I am not the only person facing these problems but if you browse through websites (http://inconsumercomplaints.com and complaintsdesk.in) you will come to know there are many more people who are in similar situation. I request the authorities concerned (TRAI) to personally look into the matter and take stringent action against the perpetrators.

Last but not least, this is my second complaint with consumer complaints.in. (My first complaint was on 3rd March) and I humbly request the authorities concerned to consider the complaint as a high priority one and raise the issue. This time around I hope and expect better results and my problem would be sorted out at the earliest. And please find an attachment with this complaint.

Thanks and Regards,

Mohd. Imtiyaz Ali,

Mobile : 91-9663527969.

Company: Bharti Airtel Ltd/ Airtel Prepaid
Country: India
State: Karnataka
City: Bangalore

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