Bharti Airtel Ltd
Worst Service

This is with reference to my various interactions (discussion) since last 7&half months about IVR Issue.

I AM REALLY FED UP OF BORROWING ANOTHER AIRTEL CUSTOMER'S CELL PHONE TO CONTACT TO CUSTOMER CARE.

Please Make a note of the following recent Reference Numbers for your kind information &&

1. 857673550 dated 04/02 at 7:03pm.

2. 20514565 dated 03/02 at 2:19pm.

3. 20501503 dated 02/02 at 4:48pm.

4. 20409794 dated 27/01 at 11:25am.

5. 20357523 dated 22/01 at 4:04pm.

6. 849562426 dated 22/01 at 3:55pm.

7. 20231531 dated 14/01 at 2:29pm.

If I would have mentioned all the Reference Numbers of all the 7.5 months then it would be 4 FULL SCAPE PAGES!!!

You are mentioning one Airtel Cell Number on your Bill of your Nodal Officer 99872 34865 . Will you ellaborate the reason why you are mentioning that number (To registering complaints or something else?) Because I even tried that number at least 50 times in this 7.5 months. Most of the time it is not reachable (From 10am - 6pm - Between Monday To Friday ONLY) If it rings then nobody is responding. & THIS IS A FACT THAT THEY ARE DISCONNECTING THE CALLS. I even sent SMS on the said No. The SMS was like this - " ATTEND THE CUSTOMER CALLS OR LEAVE THE JOB" The Nodal officer are so shameless that He/She are not replying to that SMS as well.

I want to give one suggestion that, Terminate All Nodal Officers immediately. The Expenses which are doing on their salaries & perks UTILIZE THAT AMOUNT FOR YOUR TECHNOLOGY IMPROVEMENT. Which is beneficial for some Airtel customers (WHO ARE GIVING YOU CONTINIOUS REVENUE IN REAL MANNER!!!)

ON 10/12 I HAVE RECEIVED SMS FROM AIRTEL ITSELF THAT & I HAVE ASSIGNED A RELATIONSHIP MANAGER (Mr. Sanjay Jadhav) His Cell number was mentioned in that SMS is 90960 53625. I TRIED THAT NUMBER & GOT A VERY FUNNY RESPONSE "This number does not exist!!! " THIS IS HEIGHT OF A SERVICE PROVIDER LIKE Airtel!!!

Yesterday I had discussion with Mr. Jagan (Your Sr. Supervisor) between 5:15 to 5:45pm. He had promised me that my IVR Issue will get resolved within 4 Hours flat. (IT WAS SUPPOSED TO BE AT 9:45pm. YESTERDAY ONLY!!!) but all in vain. He also promised me that he is contactable any day between 4pm to 1am. at midnight daily. Any CC Executive can transfer call to him. He also told me that in between this 4 hours my cell phone will not work for 1 Hour which was still OK for me as normal office timing was over after 6pm. He also promised that he will arrange a call back to me within that 4 hours to know the status of Cell Number.

After 8pm last night. I am able to see only "Unregisetered SIM" on my cell phone dispaly. Now If you calculate it is more than 17 Hours & My No. is not working at all. WHO IS RESPONSIBLE FOR MY LOSS OF ATLEAST RS. 1 LAKH. APART FROM WHAT MY CUSTOMER WILL THINK ABOUT ME? AS THEY WILL BE HEARING "THIS NUMBER DOES NOT EXIST!!! "

I am giving you straight way warning that till the time MY CELL PHONE & IVR ISSUE is not getting resolved, I am not going to pay for my another 2-3 Postpaid connections & nor for Broadband connection. ALSO MAKE A NOTE THAT YOU CAN NOT HELD ME LIABLE FOR LATE PAYMENT CHARGES AS WELL!!!

Today I had spoken to MS. RASHMI SHETTY at 10:10 in the morning. She was talking about some "T- PIN" which I never heard since INCEPTION OF NUMBER!!! Again At 11:35 I had spoken to MR. RAMESH SHETTY. He told me that he can not transfer that call to Rashmi Shetty. So DO YOU PEOPLE MEAN TO SAY EVERYBODY SHOULD REPEAT THE WHOLE

HISTORY, GEOGRAPHY AGAIN & AGAIN & AGAIN!!!

Look into the matter on the TOP PRIORITY. As you are having time till 2:15 today ONLY. After that I CAN GO TO CONSUMER COURT & CAN ALSO COMPLAINT TO T R A I.

Hope this SMALL MESSAGE IS MORE THAT SUFFICIENT TO KNOW MY PROBLEM.

ACCORDING TO EXPERIENCE HENCEFORTH I AM NOT GOING TO RECOMMEND ANYONE TO GO FOR AIRTEL!!! BECAUSE OF YOUR BAD SEVICE.

Sanjay A. Tulsi

Cell : 98907 60917.

06 February

This is further extension to my previous mail to Customer Care -121.

Mr. Tanaji (Your CC Executive) had disconnected my call purposely at 5:00pm today. Then I had a word with Ms. Jyoti Thorat (Your Escalation Officer) at 5:15pm. As per her commitment I was supposed to receive a call from your CC Dept. within 1 hour time. Which I have not received till 6:15pm. Then I had called up again & spoken to Ms. Jyoti TKothawale at 6:43pm. As per the intercation with her Mr. Irfan Daruwala (Your Asst. Manager) had called me up at 6:20pm. SURPRISINGLY HE TRIED MY NUMBER ONLY ONCE (He is also least bothered to call again) When customer can call to hundred times since last 7.5 months WHY YOUR SO CALLED EMPLOYEES CAN NOT TRY MORE THAN ONCE!!!

Finally I had been to your Airtel Relationship Centre at Opp. Nehru Memorial Hall at Camp (Pune) & called up again & spoken to Mr. Kishor Harne at 6:48pm.

In between our discussion Mr. Irfan Daruwala had called up on cell phone (FINALLY!!!)& GIVEN ME AGAIN 1 NEW COMMITMENT & asked for another 24 hours from 6:56pm. from TODAY TO TILL TOMORROW & also committed about WAIVER IN MY LATE PAYMENT CHARGES. I Will wait again till next 24 Hours. But after that I WILL BE TAKING SERIOUS ACTION AGAINST Bharti Airtel for sure.

One Very Unsatisfied Customer of AIRTEL,

Sanjay Tulsi

Cell : 98907 60917.

Company: Bharti Airtel Ltd
Country: India

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