Bharti Airtel Ltd
Discontinuance of Prepaid Mobile Connection with Life Time Validity

I purchased a prepaid mobile connection in Rohtak, Haryana (India) from Airtel in the year 2007. My phone no. is 09996091375. Thereafter, I got the same converted into lifetime validity by paying a sum of Rs. 495/-. In the month of April while roaming in Uttar Pradesh (India) I got the same E charged from Bareilly on 27.04.2008. However, after one or two days of the same, my number stopped working. On enquiry from the Airtel's office at Rohtak, Haryana, It was informed to me that as I have not used the phone for a long time, the services of my phone no. have been stopped by the company. Whereas, my connection was with life time validity and the I was using the phone on regular basis. If I was not using the phone, than why the company accepted money from me for E recharge on 27.04.2008. Moreover, when the phone was used on 27.04.2008 itself, there is no ground to stop its services after that date. I request you to kindly take-up the matter with the co. and to reinstate my no., else I would take appropriate action in a court of law.

Regards,

BMS Bhatnagar.

Company: Bharti Airtel Ltd
Country: India

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