Bharti Airtel, Postpaid Mobile Sevices
Non Activation of Roaming Services

Headquarters

The Infantry School

PIN – 900444

C/O 56 APO

1114/1/G Oct

Bharti Airtel Limited

4th Floor, Centre Point

New Market

Bhopal (MP)

Bharti Airtel Limited

Mobiles Sevices

4th Floor, Zonal Office

Matro Tower, AB Road

Scheme No 54, Vijay Nagar

Indore (MP)

Brig (Retd) Sivinder Singh

MD

Airtel

Trishakti Army Telecommunications

10, Nana Bhoy Mansion, Central Street

Mhow (MP)- 453441

The Ombudsman

Bharti Airtel Limited

Unitech World Cyber Park

Tower-A, 4th Floor, Sector-39

Gurgaon-12 Haryana

India.

1. Infantry School, Mhow (Indore) has a large captive subscriber base of Airtel subscribers. Airtel, with the reputation of providing user friendly services and prompt response was infact, a natural choice

2. However, over the last few months it is felt that standard of facilities being provided and the response to the complaints has been, at best, lackadaisical. The standard reply one receives from the Indore circle of Airtel is that server is not working and thus, complaint cannot be attended to immediately. I am sure you will agree that, in the age of connectivity where the mobiles and telephones have become integral part of ones routine, such response causes great inconvenience especially, where frequent travelling and moving from one place to another is involved.

3. In the present day scenario where various companies go out of their way to make their customer base strong by providing excellent services and prompt response, one is pained to bring out that the response and services of a reputed company like ‘ Airtel’ leaves a lot to be desired. Having resposed our faith in the services of Airtel by installing complete Airtel connections in ‘ The Infantry School’ we thought that the lacunaes that have crept over a period into these services of the company must be brought to the notice so that corrective action could be initiated before its too late.

(Harsh Mishra)

Maj

GSO -2 (Coord)

for Comdt

Company: Bharti Airtel, Postpaid Mobile Sevices
Country: India

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