Big Bazaar, Ambi Mall, Gurgaon
Defective Item

I had purchased a "Usha Lexus Dolphin Tower Cooler" from the Big Bazaar outlet at Ambience Mall, Gurgaon on 18 Apr. When I made the purchase the staff had informed me that the piece on display was the only one available since they do not stock up high value items in large quantity and the same had been rceived at the outlet only the day before. However my nightmares began just days after the item was brought home. It has started giving problems and till now the service engineer of Usha Lexus has visited and repaired my cooler already five times and that includes the replacement of the blower in the cooler. The product has not given me satisfactory performance even for a month.

I had requested Big Bazaar to replace the item since I was given a defedctive piece... and am still waiting for it to happen. I have already made two trips to the shop but nothing concrete has happened.

When I purchased a branded cooler from an equally rep[uted company I expected the item to have some basic quality in the product and the company to live upto its reputation but all in vain. Now I feel that I should have bought my cooler from the local guy, at least I should have got some better product and after sales service at a much lower rate!!!

I am looking forward to the cooler being replaced at an early date by either Big Bazaar or Usha Lexus.

Company: Big Bazaar, Ambi Mall, Gurgaon
Country: India

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