Big Bazaar - A Pantaloon Group
Lack of Response to customers and false commitment

Dear Concerned,

This is regarding the ordeal which Iam going through for the last 38 days with one of the major retail company in India, Big Bazaar (BB).

We had purchased some furnitures from BB on 23rd of April 09. Since BB had to order for the products from its Mumbai warehouse, we were promised that the product would be delivered in 7 - 14 days time from the date of purchase.

And thats it, we have been getting products in small batches and we still have not got the complete consignment. We make close to 8 calls a day, since we have made the entire payment, but we get some very cold response.

In this 38 days, I have made close to 134 calls to BB and 110 times they have told me they will call me back with the update as to when they would deliver the product and 110 times also they have not bothered to update me and also the remaining times, they just hang up, when they come to know its me.

I have been patient enough to bear this entire episode with BB.

I have come to a situation were I have decided to take the money back, but the thought of they have taken me for so granted, really makes me upset. I cannot believe how many customer are facing such issues.

Please advise.

Regards,

Vinesh

Company: Big Bazaar - A Pantaloon Group
Country: India

  <     >