BIG BAZAAR
Incompetent Staff, poor customer services

I shopped at Big Bazaar, Hyderabad, RTC Crossroads shopping center on Saturday, 13th September (Cash Memo # T22/5973 dt 13/09 for Rs 2288/-) and have the following experiences to share:

1. It took almost 30 mins to get my billing completed given the slow IT platform...

2. The person at the free gift counter was not available for atleast 20 mins thereby creating a huge queue in front of the counter

3. The person at the free gift counter (N. Raju) was found not to be diligently carrying out his duties. Even though he checked line by line my bill for a free gift (as I asked him to), he told me none of the items had any free gifts until I pointed out to him otherwise.

4. While the super market claimed free home delivery within 5km for purchase of Rs 1000/- or more, N. Raju refused to grant me that siting that the same relates to food items only, even though my house is situated less than 2km and I made purchase for above Rs 2K... This came in as a surprise no such conditions were explicit in the offer... The floor manager was also not available for comment.

As a result of all these, I have decided not to shop at Big Bazaar till such time this retail chain continues to recruit and encourage incompetence...

Company: BIG BAZAAR
Country: India

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