Big Bazaar kolkata
Abusive and Agressive Staff after physical assualt by moving trolley

I would like to bring to your notice a very unpleasent incident at your Big Bazaar Store today (17-06) at 16:00hrs. I had gone to the Kolkata Big Bazaar store in Hiland Park to purchase a camera. After the purchase (Bill Number T14/13098) the salesman started explaining the functionality of the camera to me and mother who had accompained me to the store. As we were listening to the salesman suddenly a big trolley loaded with good banged into my mothers back hurting her badly. When we asked to complain to the store manager -Mr Sandeep Jha he started abusing us and being very agressive and said human mistakes do occur and he could do nothing about it.-He did not even bother to apologize. We even reported the matter to Mr Tiwari the HR manager present at the store at the time. Wealso wrote a complaint in the visitors book as well.

I think this behaviour is shocking and I as a consumer have a right to shop in a store without the fear of being physically assualted and being verbally abused by the manager after that. I think strict measure should be taken henceforth. I hope you will get back to me regarding this complaint.

Company: Big Bazaar kolkata
Country: India
State: West Bengal

  <     >