Big Bazzar (Future Group)
Damge of Furniture

I purchsed a full bedroom set (which iclude a double bed, a side table a wardrobe and a Dressing table set) worth Rs 19999 on 24th may fron Big Bazzar at reghuleela Mall, Vashi, Navi Mumbai, Maharashtra. It took one month for them to fixed all the furniture.

In the month fo august all furniture started getting fungus and termite, it caused lots of damage to the furniture. I asked them for the replacement. After giving so many call and my 3 personal visiti to the big bazzar a man came from their side and just did the fungus cleaning part. He could not do any thing to other damages.

I again visted to the Big Bazzar and asked that kindly replace the furniture. They said process is going on.By the time the person Mr. Sandeep who was handeling the problem got transfered to the other location. The new person Mr. Purshotem who has been given this task to handle has not contacted me yet. I tried calling him several times on his personal no. but he is not available on it.

On 12th December again I visted t othe shop, but he was on weekely leave and the other person note down my no. and said he will contact me on saturday. But till today i have not got any call from them.

The worst part is they dont have any system to note down the complain and give the customer a complain ID. every time I visit to them I have to explain all story to them.

I am in early satge of my career and this was the biggest investment done by me so far. I want the product tto be replaced by Big Bazzar (Future Group) or Return my money if they cant do that.

I expect a fair justice from the Consumer Forum.

I am really frustreted with their service and the long process.

Thanking You.

Nilu Singh

Company: Big Bazzar (Future Group)
Country: India

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