BigC mobiles
VERY BAD CUSTOMER SERVICE

I have given my mobile for servicing in a service centre and the service centre executive has informed that the mobile will be delivered in 3 working days and I will get a call from them regarding the problem with the mobile. I have waited for 3 days and i didn't get any call on the third day, i have visited the Bigc service centre and it was on saturday and the executive at the service centre told me to come on monday. I have visted the service centre on monday and i got the same type of response from the service centre, they told me to come on wednesday, this repeated from wednesday to saturday to monday and it continued for 25 days. The mobile was not delivered by the time which was promised by the service centre personnel at the time of taking the mobile for servicing and didn't get any call from them regarding the issue related with the mobile.

On 26th day, i have got my mobile and that to it has been replaced new mobile but the IMEI is different from the sticker which is pasted inside the battery cabinet and in the phone (verified the IMEI by typing *#06#). I am facing the same issue with the new mobile which was provided after servicing. The service centre name is BIGc, the biggest retail chain in Andhra Pradesh.

Company: BigC mobiles
Country: India

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