BigFlix
Irregular delivery/pick up & worst Customer Service

To all those who are planning to subscribe movie rental services of BigFlix, be prepared for some of the tricks by BigFlix. Do not expect 30 or 20 or 10 movies per month. If you do so it is just foolishness.

First of all, it will take 10 days to start the delivery of first movie. You end up waiting like a dog at home. When you call to CC you will get a reply apologizing for what had happened and that they have taken the complaint. Whenever you call you get the same response. Hey BigFlix, you better keep that in the IVR so that no need of a person to repeat the same stuff again and again to multiple customers. One more thing is you never get connected to a CC officer whithin 3 mins of time. Till then you have to listen to the services offered by them which they fail to provide. May be that is the reason you will not get connected soon cos many customers would be complaining.

Funniest reply I got the other day was "Sir, I have taken your complaint and you will get the movie today itself" and the time I called that Idiot was at 8.30 in the evening. When I asked how is it possible, he replied "don't worry sir you will get the movie today itself". This is nothing but bullshit.

Other problem I faced is you will recieve sms saying your movie is delivered but you dont get it. The next day the movie is disappeared from your queue. What these stupids are doing I don't understand. If you are not able to deliver it atleast do it the next day. Why do you delete it from the list? It's test for your patience to add movies in the website. The concept was good but the way it was designed is bad.

The kind of movies they provide and the network they have is good and if they try to rectify these delivery issues and pickup requests with more care definitely the customer base increases and thereby profits too. As long as the service is not improved, you wont get any positive feedback or word of mouth publicity. You only have to add customers by giving some offers which is not going to help for long run.

Company: BigFlix
Country: India

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