BIG TV
Poor Service

Subject: Complaint about Service – Regarding.

I have purchased the BIG TV which has been installed on Monday (10.11.2008) by your service Engineers. On Tuesday (11.11.2008) when I switched on the TV and your Setup Box, I am not able to view the channels where it shows “POOR SIGNALS STRENGTH”. As soon as I launched the complaint (Complaint number-800706801 dated 11.11.2008) in toll free number and I have spoken to Mr. Kannan of your customer service cell. He guided some tips over phone to sort out that problem but I am not able to sort out the same. Then he said he will send Engineers to sort out the problem on Next day (12.11.2008). He guaranteed the service person will attend the problem the next day (12.11.2008) itself. After waiting for one day no one turned up to attended the service. Then I made a call to the toll free number, the call was attended by Ms. Reychael she told that on Tuesday the person (Mr. Kannan) who have taken up the call has not recorded properly. She again gave me a complaint number-80150074 assuring the service will be attended within two days (i.e. on Friday -14.11.2008). When I called in the Friday evening Mr. Vinoth have taken up the call and he assured that the problem will be sorted by evening itself.

But still there is no one attended till date, I don’t know whether you running a BIG TV or SMALL TV IN THE MARKET. If you’re rendering same kind of service in the market your name will be get spoiled. I need a person immediately to sort out the issue or else its better to take back your setup box and refund my money.

Company: BIG TV
Country: India

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