BIG TV
Pathetic services

Big TV has absolutely parthetic service, and they should not operate in a competitive marketplace.

When I got Big TV in November last year, the team that came home to install the box never told me that most of the channels will be paid for. Then, I had to call the customer care number, which was hardly answered, to get the channels I wanted. Shockingly, they did not have packages for the channels I wanted- including Star World, MTV, Channel V and Colors. In fact, they did not even have Colors as an option.

The least that Mr. Anil Ambani's 'prestigious and trusted' company can do is to provide channels that the customers want,

Then I made the second biggest mistake (the first being choosing Big TV) of getting the connection recharged. The Big TV agents came home, charged some Rs.280 for giving us the channels we wanted (we were lucky enough to have the options of Colors, Star World and the music channels this time). However, because their systems were down, Big TV was unable to update their systems, and revive the channels we had requested for. It has been 10 days today, and nothing has come out of it. And you want to know the best part? They have been cutting Rs.6 everyday from our recharged amount as penalty for late recharge from our side. The buggers are yet to realize that we are suffering because their

systems are down, not because we have not paid the recharge amount.

While I take this officially to the consumer court, let me be your well wisher and advise you that cable TV is perhaps the best option till private players like Big TV decide to pull up their socks, and look beyond making money out of the shitty services that they provide.

Company: BIG TV
Country: India

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