BIG TV
Mis information at time of sale

Dear Sir/Mam,

At the time of sale of the Big TV DTH, i was told that the channels i'm subscribing to would be free for 3 months, but infact the service was made unavailable within a month itself.. Also, i was no provided any demo about the usage of the product.. Further, i got the account recharged with Rs. 110/- and was told that the validity is 1 month.. but within 15 days the service was cut..

I called up the Customer Service no. - 1800 200 9001, and spoke to Reshma (who claimed to be the floor supervisor) she said that she is directly reporting to Anil Ambani.. which is hard to believe.. but the worst is that when i asked for the removal of the product and the reimbursement of the security etc, i was told that this cannot happen and that i would need to pay the charges @ Rs 6.00/- per day even if i'm not using and also the amount will keep on getting accumalated as a negative balance.. the CSR also said " AAP SIRF EK CUSTOMER HO.. NAAKI KOI BHAGWAN AUR AAP MERE SAR PE NAACH NAHIN SAKTE.. AUR JO BHI BALANCE BANEGA WOH TOH AAPKO PAY KARNA HI PADEGA "...

Apart from the above harressment, i've also gone through a lot of mental agony due to the behavior of the cust service agent who are of no help at all..

kindly step in and help me return this product and also claim the money which is due to me from BIG TV..

thank you..

Gajendra

Company: BIG TV
Country: India

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