Big TV
Failure to install connection and pathetic customer service system

I purchased Smart Card No. - 200568162940 on August 26 forenoon. We were told that we will receive a call from the Engineer within 4 hours seeking appointment. Till evening we did not receive any call. On calling Customer Service (after waiting for >15 minutes hearing the music and recorded message that everyone is busy) I was told that somebody called on my second contact no. and we gave a time of afternoon August 31 for installation. On denying the same and explaining, first the Customer Service Agent expressed that once it is scheduled no changes can be made. On insisting that it was a false report from the engineer and no such time was ever given by us, they agreed to schedule it within next 48 hours and gave me a complain no. - 74720933 and told that somebody will contact.

On 27th when we called again in the afternoon the same story was repeated and after significant argument the Customer Service representative agreed that it will be installed by 1600 Hrs on 28th August and the Engineer concerned will call. Till now (4 PM 28th August), we have not received any call and the Customer Service representatives are continuously busy for last 20 minutes since 3 3:30 PM (we have been getting same "busy" message since 2 PM).

How long will you continue such "Services" - It seems the model of just collecting money from consumers and then simply forgetting them has been adopted. There is no other number also on which one can try contacting you people.

Kausik Chowdhuri

Company: Big TV
Country: India

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