BIG TV
Connection not activated even after 12 days of purchase

Hi,

I am vijaykarthik working in bangalore. Recently Reliance launched the Digital TV Service called " Big TV" and promised for the best service and quality of picture on the broadcasted channels. I purchased the connection on september 11th at Trichy, Tamilnadu and wanted to install the connection at my Residence in Bangalore. The sales representative convinced me that Big TV provides this easy way to purchase the connection in any of the cities and get the installation at our desired place.

We requested to install the setup box and provide the connecion on the same day of purchase (11th of september). But the company took 4 days to take up the request and sent the service person to perform the installation after my continous complaints and requests registered to the call centre of the company.

Even after the installation, the connection was not through. the service agent who installed informed me that it will take maximum of 4 hrs to get the connection activated. So i waited for it but couldn't get the channels.

Even after 7 days of installation, still my connection is not activated. I made several more compalaints and fighting with the sales representative who sold me the connection. The service provided at the call centre is very poor. They don't have enough information on what went wrong and the customer care representatives employed by the company are too rude and harsh. In fact i came to know that one of the representative who attened my first call, did not take up my complaint at all and the complaint no. that he gave is a fake one. when i enquired the status of that complaint no. next time, the other representative informed me that it is for some other customer name.

I would like to make a complaint agaist the company and return the connection and get back my money.

Please advise.

Regards,

Vijay

Company: BIG TV
Country: India

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