Blazeflash courier
Courier sent but not recieved

Amit Shahi
06-29-2009
62

Hi,

I had sent some very important document from Ghaziabad to Lucknow on 21st May 09 and it was told to me that by 25th it would reach the destination as there is a weekend in between. But the document has not been delivered till date i.e. 29th June 09. I called up there customer case and booked a complaint R-310 but no response from them as they are not able to trace the packet as of now.

Then I send a mail after regular followups to the mail ID on their website and got the response next day asking for the reciepient address but after that day i.e. 16/06/09 no help, no reversion till now.

Mail followups :

&&&&&&&&&&

Hi,

Please find the address as below.

Awanindra Shahi

* Address details deleted*

With Regards,

Amit Shahi

&&&&&&&&&&&&&&&&&&&&&&&&&&--

From: chairman [mailto: chairman@blazeflash.com]

Sent: Monday, June 15 3:44 PM

To: SHAHI Amit SCE/CSO

Subject: Fw: Pathetic service

DEAR SIR

Kindly let us know reciever complete address to further expedite the matter at our earliest

RGDS

BLAZEFLASG COURIERS LTD

&-- Original Message &--

From: S.D. Aggarwal

To: Chairman

Sent: Monday, June 15 6:29 PM

Subject: Fw: Pathetic service

&-- Original Message &--

From: amit.shahi@orange-ftgroup.com

To: sdaggarwal@blazeflash.com

Cc: sachinaggarwal@blazeflash.com ; bedi@blazeflash.com

Sent: Monday, June 15 4:39 PM

Subject: Pathetic service

Mr. Agarwal,

I hope that you are doing business not a fraud, but your Team seems do not agree with you. I being a customer of yours is totally frustrated by the type of service been provided by your esteemed firm. I had booked a very small pakket from Ghaziabad to Lucknow (AWB No. 203830270) on date 21/05/09 and today is 15/06/09 and all of this time I have been trying to locate the parcel but its pitty and no one to help.

I still fancy my chance that you people will read this mail and would be trashed as all the others as if you would be seeing this type of mails then your service would have been atleast bearable. I would also like you people to try your Customer Care number once i.e. 011 43560800/1/2/3/and so on. It is really frustrating. I had spend multiples on call then what I spent on sending the parcel.

Finally I would like to inform you that I will be suing you and your company as due to you and your people I had missed my offer of the lifetime.

With Regards,

Amit Shahi

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This is really pathetic, please suggest the next action on this.

Regards

Amit Shahi