Blue Dart
Delayed delivery

Complaint regarding late delivery and false excuses provided.

I was consignee to shipment with Blue Dart consignment number 11915172695. The shipmet apparently arrived

in Bangalore on 9 feb but it was not delivered to me until 13 feb 08.

When I contacted the Bangalore office (ph 25231234) on 12 Feb i was told that the address was incomplete and the consignement had no contact number on it and hence could not be delivered. But this was not true, the consignment indeed had complete address and contact number.

However, inspite of me providing 3 contact numbers and details of the route via phone, Blue Dart was too lethargic and irresponsible to deliver it on time.

Infact, only after about 10-15 calls and subsequent threat to sue Blue Dart, was the consignment delivered and that too not at home but at some place about 600m from home

I had to walk up to that place to collect it.

Blue dart claims to be one of the leaders in logistics. Now tell me how can a leader have such an inept delivery service?

Most of all why did Blue Dart have to lie about the address on the consignment being incomplete?

I need some explanation otherwise i am sure that i will not recommend Blue dart to any of my friends.

Company: Blue Dart
Country: India

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