Bluedart
Wrong misleading information given to customer on delayed shipment

Shipment was sent via Bluedart on 23rd

- Shipment has still not been delivered as of 30th

- Shipment delay was due to Invoice not being sent by Blue dart. Shipment reached London on October 27. But could not be delivered as Invoice was found missing. This was a miss on part of blue dart. This was confirmed y calling DHL Customer Service UK

- Multiple calls made to Customer service DHL India (080 30300345) to send the invoice. Customer service refused to acknowledge miss on their part even though the UK customer service had clearly indicated that invoice had not been sent.

- Finally spoke to Assistant manager customer service on 29th October and invoice was finally faxed. Assurance that shipment will be delivered latest by the next day (at the earliest)

- 30 October - records indicate that shipment has departed from DHL Heathrow London but has still not reached recipient. Repeated calls to customer service have yielded no results nor have any reasons been given regarding the delay

Kindly help resolve this. After charging customer exorbitant amounts bluedart has failed to deliver shipment. Further more they have not been transparent in their dealings and have tried to hide information from the custome

Company: Bluedart
Country: India

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