BMTC, Bangalore
MISBEHAVE

Sir,

I faced embarrassment when approached the counter at Bus stand, Yelahanka (5th Phase) to seek information on student bus pass for my child. The staff (Mr Murthy) on hearing Hindi/English, asked to either converse in Kannada Language or see the information on board. The board was also in Kannada Language. On re-approaching, instead of providing information, he insulted and manhandled me as I was non-Kannadiagn. Even no one could make me to understand my fault. I returned back with the feeling of frustration and humiliation in my own country which I am serving with full dedication.

Suggestion

(a) The Pass Information at Bus stands, may be made available in English/Hindi also to facilitate all the personal from globe. This will help as an aid to prosperity and development of the city.

(b) A complaint cell may be hoisted on web to maintain the goodwill of organisation.

(c) Action may be initiated against the defaulters and feed back of the same be provided to the complainant to create good image all over the Globe. thanks and regard... S Pachauri (spach@rediffmail.com)

Company: BMTC, Bangalore
Country: India
State: Karnataka

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