BMTC
Misbehaviour & refund denied in Volvo bus

On 2nd June at around 6 PM I boarded BMTC Volvo bus from Residency road to Manipal Hospital (Kodihalli - Airport Road)

The details of bus was as follows :

BMTC KBS Depot - 07

No 00144713

Route : 335 E

Other details as available from ticket issued :

176354 DC6814 335E 19 92860107

When i gave him RS 100 for the ticket, the conductor rudely told to give change or get-down from the bus. I denied getting down from bus.

Thereafter 5 minutes the conductor came & collected Rs 100 & issued a ticket of Rs 15, writing at the back of ticket Rs 85 due.

He has not refunded the balance anount even after repeated requests.

When the destination was almost reached, i finally requested him to refund the balance. He ignored me completely & told me to sit, knowingly that i need to get down immediately.

Then he threatened me neither to refund money nor to stop the bus.

He showed his power by threatining that he donot care of any complaint against him. He even denied sharing his token details.

Then with the help of other passengers of the bus, i finally managed to get back the refund & able to stop the bus.

Sir,

is it justified to tell a lady passenger to get down from bus, midway?

is it justified to deny refund of money (Rs 85 for just a Rs 15 fare)?

is it justified to deny stopping bus at bus stop & finally?

is it justified to misbehave a lady passenger in public?

An effective & early action in this regard is highly appreciated.

I am ready to co-operate in any enquiry/proceedings against the bus conductor.

Thanks & Regards,

Sweta

Company: BMTC
Country: India

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