BPCL
Delay in supply of gas refill

I have a gas connection with Sandhya gas service, Thiruvananthapuram. The agency is puts much delay in booking the gas and delivering it. Last time I booked for a cylinder on 26/10 and on persistent follow up I am told that I will get a refill on 12/11. They were reluctant to even accept the booking on the grounds that I was supplied with a refill a week before. They conveniently concealed the fact that I was supplied that refill after 20 days of my booking. Thia procedure is going on for a long time resulting in my hunting for refills among my friends and relatives to fill in the gap. My average usage is 25 days for a refill. Please help me out of this fix.

Suresh G

Company: BPCL
Country: India

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