Broad Band BSNL
Defficiency in Customer Service

The broad band connection of bsnl on my phone No.2300223 has become a nightmare for me since the day first about 4 months ago. Your helpline seems to be the worst of all in the world as it does not work after 5 P.M which is the right time for majority of Users to surf internet which generally doest not work. Help line only notes the complaint and advise that the connection will be restored the next day after 10 A.M which is almost never done and in the evening the position is the same. The error code goes on changing frequently i.e 676, 678... etc. My connection is for a fixed monthly charges of Rs.750/- taxes but the bill is alway above Rs.1000/- due to the fact that having left with no option I have to contact the other Nos. of JTO, SDO or Field Staff which are not free but chargeable and generally find them helpless and am assured to get the needful done the next day. I am also advised to visit their office during working hours the next day alongwith the Modem instead of deputing some one to my residence to replace or rectify the faulty equipment. I have not been able to utilize the broad band service satisfactorily as yet.

I have yet to say much but only suggest as under:

1.Please make your helpline effective and instead of putting clerical staff put some qualified staff who may be able to give immediate help.

2. All other concerned telephone Nos. which are dialled for broad band complaints only should be made toll free so that the customer is not forced to pay extra bill for his no fault.

Will you be kind enough to refund to me the extra amount charged over and above the fixed tariff and waive charges for the period during which the connection remains non-functional.

In the end, Sir, as you are fully aware that the BSNL is getting a very bad name day by day only for want of good and timely customer service and you sincerely want to improve it please take some immediate steps and DO SOMETHING URGENT TO ENABLE THE CUSTOMER TO UTILIZE THE BROAD BAND UNLIMITED as is advertised.

Sir, the facts and genuineness of my complaint may be verified from your computer record of my frequent complaints which have never been attended to but were removed for a short while automatically.

Saleem Sharma,

111-C, Vikas Colony,

Patiala (Punjab)

Ph:2300223,

Mob:09815570763

Company: Broad Band BSNL
Country: India

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