Broadband
ADSL CONNECTION NOT GIVEN YET

Dear Sir,

Till 01.10.2009 I was a proud owner of BSNL Landline, BSNL Mobile etc. I had applied for BSNL Broad Band Connection in Sept. I had not purchased the ADSL Modem as the same was lying with me. On Ist oct. 2009 we received a telephone call from your local exchange informing us that Broadband facility has been started. While connecting the modem with Telephone line I found that ADSL light was not there at all. Although BSNL people have provided me the User ID and Password for broadband connection. I lodged complaint with your local exchange. I was informed that BSNL has outsource the Broad Band connection to some company and they will see the matter. Since on 2nd Oct. was holiday, (although I lodged a complaint with 1500, Jaipur for the same on 01.10.2009) so on 03rd oct. I personally visited to patel Marg, Mansarover Exchange, Jaipur and informed about the problem. I requested them to let me show the ADSL light at the Modem installed at Exchange. When they tried the same, they found that there was no broadband connection on my telephone no. Later on in the evening they informed me that at NIB Exchange, M.I. Road, jaipur there was some problem on my broadband connection. I continiously lodged complaints on 1500. Your BSNL personals tried to convince me to contact the person of outsourcing firm but I did not contacted him. The result is that till 05.10.2009 the ADSL line has not started on my telephone.

The above instances have make me to think about the services of BSNL and its outsourcing Agencies.

Kindly do the needful in the matter so that my broken faith could re-instated in BSNL.

Regards.

pooran KumarTulsiani

Mobile 94140-62866

Company: Broadband
Country: India

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