Broadband internet connection
NOT WORKING OF BROADBAND CONNECTION

JAYANT KANETKAR
03-02-2009
305

This is to inform you that my landline telephone no.020-24225854 has connected broadband internet connection about three weeks back. I have used connection for three-four days only and then after DSL link is not getting. I have made an complaint to your office verbally on phone no.24220000 on 12th February, 09 and complaint who has taken has denied to give his name nor complaint number. He has assured that DSL link will resolve within day or two. I was waiting for four days but there are no response. Again I have called on the same number and asked complaint number and they have denied to give response and asked me to complaint on phone number 1598. I have made complaint for three times and representative of BSNL has contacted us and informed that broadband any complaint, they are not able to solved. However at last I have come personally in the office at Sahakar Nagar and launched written complaint under ref No. L6-23567 dt. 25.2.09. Till today, 2.3.09 at 6.00 PM, compaint has neither attended nor given proper reply from Mr. Vaishya and Mr. Chavan. Mr. Vaishya has informed me that he could not able to solved problems and Mr. Chavan has informed us that Mr. Vaishya has to solve the problem. As a Customer, I am really fred up and paying rent without using facilities. I have mentally sufferred a lot and spent about more atleast Rs 100/- on the contact to the concern person and more than Rs 5000/- on my valuable time. I request you to kindly look in the matter and arrange to give me compensation of about Rs 10, 000/- towards my mental harrashment you have made. Also I request you to kindly arrange to resolve my problem with immediate effect without further delay.

Confirmation Code is e47d9

Looking forward your immediate response.

Thanks and regards,

Jayant Kanetkar

"Jiwhala" 134 Sahakar Nagar No.1

Vishwarkarma Society

PUne 411009

Phone: 9850854998

landline: 24225854