BROADBAND NOT WORKING WELL
CONNECTION LOST WHILE CONNECTING NET

Hi sir,

This is Ramnaresh shrivastav. my MTNL no is 011-25321498 and I am using this number

from last 10 year and before 3 year i have taken Broadband Connection On this number

from starting 2 year broadband internet working on this number very good But From last few "Months" I'm having problem with my MTNL Broadband.

Everyday most of the time it just keep trying to connect to internet and i get "Authentication Failure" or Connection disonnect It works fine for some around 5 to 10 minutes it will disconnect after 10 minutes not workingcontibuisely. But whenever i start my computer most of time i never be sure that internet will work or not, and most of the time it take hours to connect to internet.

When i complaint to 1504, they register complain for problem in line/cable, but no lineman comes to correct anything when i call them they just say you phone is ok so your line is also. I ask lineman to replace the old cable (it has multiple joint in it), but they say that they don't have new cable to change.

There are too many complaints i made on 1504 but they allways put call on hold or disconnect the call or says that we will solve your complaint as soon as possible but no body will come to solve problem.and when i complaint agin most of the time lineman and area manager says please disconnect your broadband connection we will not able to help u. So I am requeating you to please resolve my problem as soon as possible because if problem will come continuisely then i have to take the decision for disconnecting your mtnl phone. If u help me in this problem i will realy very thankful to u.

if you can, please let me know how to resolve this issue.

Thanks,

Ram naresh shrivastav

DSL Router: T-KD 318-EUI

PH-01125321498

Company: BROADBAND NOT WORKING WELL
Country: India

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