BSES Rajdhani
Excessive Billing

Subject: Excess billing against CRN No. 2530030364

Against the above connection a complaint was lodged with BSES on account of excessive billing on 12th Aug and the necessary fee was deposited to facilitate investigation by BSES personnel. In brief, the bill indicated 4145 units consumed during the period July-Aug’ whereas in comparison, during the previous year the unit consumed were 1465 for the same period. This unfortunate and fatal error in billing occurred despite the fact that no new equipment has been installed in this period in the premises and hence question of increased consumption does not arise. However, in good faith the bill amount of Rs. 18, 790/- was deposited in anticipation of retrospective correction at your end.

The excessive billing has started cropping up ever since the new electronic meter has been installed in the month of Dec. For you easy understanding of the situation a tabular presentation of the billing data is appended below:

Period year

2008

A Year 2008

Units Billed

B

Year 2009

Units Billed

C

% increase in billing over year 2008

D

Billing after installation of electronic meters

Jan-Feb 641 683 6%

Mar-Apr 515 827 60%

May-Jun 974 2671 174%

Jul-Aug 1465 4145 182%

Sep-Oct 1015 2464 142%

Nov-Dec 1015 NA

Electronic meter installed on 13th Dec

From the above table it would be clear without doubt that the BSES electronic meters are faulty and inaccurate and are a cause of great “harassment and anxiety” to its consumers. Please refer to column D to see the percentage increase in billing over the previous period.

On 26th Aug’ 09 a personnel from BSES reported at site and after checking the meter declared the same as defective and replaced it.

As of date not only the agony of excessive billing continues even after the replacement of the defective meter but on top of that BSES has not taken cognizance of the complaint made on 12th Aug while issuing the bill for the month of Oct’09, copy enclosed and marked as annexure C. The current bill shows 2464 units consumed during Sep-Oct’ 09 as compared to 1015 units consumed in the previous year during the same period, an increase of 142% in consumption, which is absurd and illogical.

I therefore seek help of this forum to resolve this matter which is a cause of great anxiety and harrassment.

Company: BSES Rajdhani
Country: India

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